FAQ

Please confirm your booking with your credit card or by transferring the deposit. Further information can be found in the online booking procedure or in the confirmation of booking. 

Unfortunately sometimes the unexpected happens and you need to cancel your booked holiday. Under the terms of consumer protection there is no right of withdrawal but we hereby declare the following cancellation conditions:

Your booking can be cancelled without extra charge up to 40 days prior to planned arrival.

Cost of cancellation: up to 1 week prior to planned arrival 80% and in the last week 90% of booking value

In the event of late arrival or premature departure, 100% of the travel price will be billed.

We recommend taking out a travel cancellation insurance

You can occupy your room or suite after 3 p.m. or maybe earlier, if it is already available. We will be pleased to show you your accommodation when you arrive.
Please understand that we cannot confirm room numbers until allocation after your arrival.

On the day of departure we would ask you to vacate your room or suite by 11 a.m. If you would prefer to check out later ("Late Check-Out") we will be pleased to check on the availability and possible costs involved.

You may bring your dog with you on your holiday in the SILENA. He will be welcomed with a little doggie gift. Please always keep him on the leash and do not bring him into the restaurant, the SILENA SPA or the Soul Garden. If you leave your four-legged friend alone in your room then please hang the sign for this on the door. For cleaning  your room or suite we charge a flat rate of 20 euro per night (dogfood not included)

We have taken the path of reducing our carbon footprint. In the SILENA power is exclusively from renewable energy sources (Alperia in Bolzano) , heating powered by the organic district heating plant.

The SILENA is a non-smoking hotel but of course you may smoke outside and we provide ashtrays for your convenience.

When you check out we add the local visitor tax to your bill. The local visitor tax enables the community administration to maintain and improve the infrastructure and services and to carry out cultural and sporting events. The Visitor Tax is 2.30 euro per guest per night. Children under 14 are not charged.

Should something go wrong then please tell us about it right away! We can then take immediate action and do our best to put things right again. If you leave it too late then we cannot change anything. So please report this to us directly. Thank you.

All areas of the SILENA are accessible. Please contact us if you have specific questions  to clarify: Tel.: +39 0472 547 194 or by e-mail to

You may already know from visits to mountain taverns that above 1,000 m sea level  it is "first names only"!  We practice this here too, in our hotel, and feel this is a good way and hope very much that you share  this experience with us. 

We are delighted that you have enjoyed being pampered with THE PURE SILENA range of body care products! These, and also teas, incense, fragrant oils or the hand-care pack in moor oak we use in massages, can be purchased at Reception.

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