Travel information

As well as customary high levels of hygiene, we of course comply with statutory regulations so that you may enjoy your holiday here relaxed and carefree. In the SILENA, we have always placed great value on privacy and we are thus able to ensure distancing without restrictions everywhere.

Our staff have all been trained to practice even more intensive cleaning measures and hygiene regulations. When specified by law or when we consider it necessary, they all wear facemasks and/or gloves. There is disinfectant at your disposal throughout our hotel. The rooms are thoroughly sanitized when guests depart.

Experience SOULFUL vacation. Your safety is our top priority. That is why we do everything we can to make your time-out as safe as possible. Here you find all the important information for your SOULFUL stay at the SILENA.

ENTRY TO ITALY

• Please be in possession of the EU Digital COVID Certificate(Green Pass) - recovered / vaccinated AND tested (Negative antigen test, not older than 24 hours or PCR test, not older than 48 hours. Locally, our recovered and vaccinated guests, are exempt from the obligation of testing.)
• Kids over 6 years to 12 years are exempt from the proof of vaccination or the evidence of recovery, but have to be in possession of a negative antigen test, not older than 24 hours or PCR test, not older than 48 hours.

Please fill out the following register online via the European Digital Passenger Locator Form (dPLF) before entering Italy. In the event of a check, a confirmation email on a smartphone is sufficient proof.

Hygiene regulations: Please wear your respiratory protection in all public areas inside the SILENA. Please keep a minimum distance of 1 meter. This protects you and other people.

Return from South Tyrol to your respective home country: on your return from Italy, please note the quarantine and entry regulations of your home country.

Relaxation at the SILENA already begins with the planning. Because of the current situation, we assure you of our flexible conditions for possible cancellation. You have the possibility of cancellation without charge if there are travel restrictions to or from South Tyrol or to or from your home country due to Covid 19 at the time of your vacation. In this case, your deposit will be refunded, of course.

In the case of cancellation due to other causes: There is no right of withdrawal under the terms of consumer protection code – nevertheless, we are pleased to offer you the following conditions of cancellation:

• without extra charge up to 14 days prior to planned arrival
• up to planned arrival 80% of bokking value
• in the event of late arrival or premature departure, 100% of the travel price will be billed.

We recommend taking out a cancellation insurance.

This travel cancellation insurance is valid if you have tested positive for Covid before your stay. 

Extensive measures have been worked out for your carefree skiing holiday:

• To access the lifts the EU QR code covid certificate (proof of vaccination or recovery from the virus) is mandatory from the age of 12.
• The skipass, available online, in the hotel or at the selling points has to be activated daily after verification of the green pass. Please find here a guidance.
• A FFP2 mask is compulsory on lifts with closed vehicles.
• The capacity on cable cars, gondolas and chairlifts with canopy will be reduced to 80 %.
• There is no limit for the number of skipasses, therefore the reservation is not required. 
• Please note that in the ski huts, bars and restaurant is mandatory 2G (proof of vaccination or recovery from the virus).

You will get your ski pass (except day passes) at our hotel. Whatever else you need (skis, poles, snowboards) you can rent directly in our neighbourhood.

BASICALLY: Please be in possession of the EU Digital COVID Certificate (Green Pass) - everybody 12 years and above: 

• Vaccinated (proof of vaccination is valid from the 15th day after the vaccination cycle has been completed)​
• Recovered (evidence of having recovered from Covid-19 infection in the past six months)

You can of course send us your required registration data prior to your arrival as a means of shortening check-in time. The same applies to check out: On request, we are happy to send the final bill to you for e-mail control. Nevertheless, we are happy to continue to do this for you, in person, on site, same procedure.

In our restaurant, we have created little islands for you, of course, all at the required distance apart. Enjoy your SOULFUL menu totally relaxed, in private, with your loved ones!

You may of course ask for our Room Service at any time (extra charge) and enjoy a comfortable evening in your room.

Are you planning a hiking tour, a walk, or just a special surprise for your loved ones? Then please take a little SILENA with you! You can choose between two Picnic Packets, a pack with a picnic blanket in your rucksack or take our picnic basket with you. We have already prepared a very special place for your picnic. Enjoy the surprise! If you would prefer to enjoy an exceptional coffee hour or tea time then here too we would be delighted to arrange this for you. Just ask at reception (extra charge).

Enjoy your Me-Time in our outdoor and our indoor pool, in our saunas, in the garden, in our relax areas or on the rooftop terrace! Our spacious SILENA Spa provides places to retreat with space for you alone.

Or why not spoil yourself with a spa treatment? For your safety, you will be given a disposable facemask. Your spa specialists of course also work to the highest hygiene standards.

Our weekly program continues to take place as usual. Take part as you wish in yoga sessions in the open air or yoga room, hiking, cheese tasting, meditation and many more options. We observe the regulation of distancing.

With your Almencard PLUS that you receive from us free of charge (1st May to 30th November) you can continue to use nine mountain cable cars free of charge as well as taking part in many diverse activities.