Travel information

As well as customary high levels of hygiene, we of course comply with statutory regulations so that you may enjoy your holiday here relaxed and carefree. In the SILENA, we have always placed great value on privacy and we are thus able to ensure distancing without restrictions everywhere.

Our staff have all been trained to practice even more intensive cleaning measures and hygiene regulations. When specified by law or when we consider it necessary, they all wear facemasks and/or gloves. There is disinfectant at your disposal throughout our hotel. The rooms are thoroughly sanitized when guests depart.

Relaxation at the SILENA already begins with the planning. Because of the current situation, we assure you of our flexible conditions for possible cancellation. You have the possibility of cancellation without charge if there are travel restrictions to or from South Tyrol or to or from your home country due to Covid 19 at the time of your vacation. In this case, your deposit will be refunded, of course.

In the case of cancellation of a booked stay in the period up to 20th December 2020 and from 6th January 2021 onwards due to other causes: There is no right of withdrawal under the terms of consumer protection code – nevertheless, we are pleased to offer you the following conditions of cancellation:

Up to 14 days prior to arrival: no charge
Up to the day of arrival: 80% of booking value
In the case of later arrival or premature departure 100% of the price will be invoiced.

We recommend taking out a cancellation insurance.

You can of course send us your required registration data prior to your arrival as a means of shortening check-in time. The same applies to check out: On request, we are happy to send the final bill to you for e-mail control. Nevertheless, we are happy to continue to do this for you, in person, on site, same procedure.

Anything that we hand over to you is either newly printed or thoroughly disinfected (room card). NEW and for guests who as far as possible wish to avoid contact with reception: We have created an “Activity Card” so that you can share our favourite places, discover places to tank up on energy and lots more suggestions for hiking tours.

In our restaurant, we have created little islands for you, of course, all at the required distance apart. Enjoy your SOULFUL menu totally relaxed, in private, with your loved ones!

You may of course ask for our Room Service at any time (extra charge) and enjoy a comfortable evening in your room.

Are you planning a hiking tour, a walk, or just a special surprise for your loved ones? Then please take a little SILENA with you! You can choose between two Picnic Packets, a pack with a picnic blanket in your rucksack or take our picnic basket with you. We have already prepared a very special place for your picnic. Enjoy the surprise! If you would prefer to enjoy an exceptional coffee hour or tea time then here too we would be delighted to arrange this for you. Just ask at reception (extra charge).

Enjoy your Me-Time in our outdoor and our indoor pool, in our saunas, in the garden, in our relax areas or on the rooftop terrace! Our spacious SILENA Spa provides places to retreat with space for you alone.

Or why not spoil yourself with a spa treatment? For your safety, you will be given a disposable facemask. Your spa specialists of course also work to the highest hygiene standards.

Our weekly program continues to take place as usual. Take part as you wish in yoga sessions in the open air or yoga room, hiking, cheese tasting, meditation and many more options. We observe the regulation of distancing. Unfortunately, at present, sauna infusions are not permitted.

With your Almencard PLUS that you receive from us free of charge you can continue to use nine mountain cable cars free of charge as well as taking part in many diverse activities.