Travel information

As well as customary high levels of hygiene, we of course comply with statutory regulations so that you may enjoy your holiday here relaxed and carefree. In the SILENA, we have always placed great value on privacy and we are thus able to ensure distancing without restrictions everywhere.

Our staff have all been trained to practice even more intensive cleaning measures and hygiene regulations. When specified by law or when we consider it necessary, they all wear facemasks and/or gloves. There is disinfectant at your disposal throughout our hotel. The rooms are thoroughly sanitized when guests depart.

Experience SOULFUL summer vacation. Your safety is our top priority. That is why we do everything we can to make your time-out as safe as possible. Here you find all the important information for your SOULFUL stay at the SILENA.

Check-In: Please provide proof that you have been vaccinated, recovered or tested (test not older than 72 hours). After check-in, you no longer need to provide evidence for the rest of your stay and you can enjoy the SILENA. If you want to use the CoronaPass areas outside of the SILENA, such as indoor areas of restaurants, bars, museums or theaters, you need a valid test. We can reserve for you a free nostril test. The test stations are located near the SILENA at Varna, Naz-Sciaves and Fortezza.

Hygiene regulations: Please wear your respiratory protection in all public areas inside the SILENA. Outside of the SILENA in public facilities you have to wear an FFP2 mask. If you use public transports or cable cars you have to wear an FFP2 mask too. Please keep a minimum distance of 1 meter.

Quarantine on return home: On your return from Italy, please note the quarantine and entry regulations of your home country.

Relaxation at the SILENA already begins with the planning. Because of the current situation, we assure you of our flexible conditions for possible cancellation. You have the possibility of cancellation without charge if there are travel restrictions to or from South Tyrol or to or from your home country due to Covid 19 at the time of your vacation. In this case, your deposit will be refunded, of course.

In the case of cancellation due to other causes: There is no right of withdrawal under the terms of consumer protection code – nevertheless, we are pleased to offer you the following conditions of cancellation for the summer season 2021:

• without extra charge up to 14 days prior to planned arrival
• up to planned arrival 80% of bokking value
• in the event of late arrival or premature departure, 100% of the travel price will be billed.

We recommend taking out a cancellation insurance.

You can of course send us your required registration data prior to your arrival as a means of shortening check-in time. The same applies to check out: On request, we are happy to send the final bill to you for e-mail control. Nevertheless, we are happy to continue to do this for you, in person, on site, same procedure.

Anything that we hand over to you is either newly printed or thoroughly disinfected (room card). NEW and for guests who as far as possible wish to avoid contact with reception: We have created an “Activity Card” so that you can share our favourite places, discover places to tank up on energy and lots more suggestions for hiking tours.

In our restaurant, we have created little islands for you, of course, all at the required distance apart. Enjoy your SOULFUL menu totally relaxed, in private, with your loved ones!

You may of course ask for our Room Service at any time (extra charge) and enjoy a comfortable evening in your room.

Are you planning a hiking tour, a walk, or just a special surprise for your loved ones? Then please take a little SILENA with you! You can choose between two Picnic Packets, a pack with a picnic blanket in your rucksack or take our picnic basket with you. We have already prepared a very special place for your picnic. Enjoy the surprise! If you would prefer to enjoy an exceptional coffee hour or tea time then here too we would be delighted to arrange this for you. Just ask at reception (extra charge).

Enjoy your Me-Time in our outdoor and our indoor pool, in our saunas, in the garden, in our relax areas or on the rooftop terrace! Our spacious SILENA Spa provides places to retreat with space for you alone.

Or why not spoil yourself with a spa treatment? For your safety, you will be given a disposable facemask. Your spa specialists of course also work to the highest hygiene standards.

Our weekly program continues to take place as usual. Take part as you wish in yoga sessions in the open air or yoga room, hiking, cheese tasting, meditation and many more options. We observe the regulation of distancing. Unfortunately, at present, sauna infusions are not permitted.

With your Almencard PLUS that you receive from us free of charge (1st May to 30th November) you can continue to use nine mountain cable cars free of charge as well as taking part in many diverse activities.